Returns and Refund Policy
At BubatzExpress, we are committed to delivering premium cannabis products with care and integrity. Our returns and refund policy ensures that your experience is stress-free, secure, and professional.
How to Return a Product
We accept returns on most unopened cannabis products within 30 days of delivery. To be eligible:
Items must be unused and in their original, sealed packaging.
You must provide proof of purchase or order confirmation.
To request a return, please email us at bubatzexpress@gmail.com with your order number and the reason for return. Our team will review your request and provide a return authorization with further instructions.
⚠️ Due to product safety regulations and varying laws across EU countries, returns on certain cannabis products may be limited or restricted.
Refund Process
Once your return is received and inspected, we’ll notify you of the status. If approved, a refund will be processed within 7 business days to your original payment method.
Please note: original shipping fees are non-refundable unless the product arrived damaged or the error was on our side.
Exchanges
Need to exchange a product? Simply contact us via email to begin the return process, and place a new order for the item you want.
Non-Returnable Items
Due to legal and hygiene regulations, certain products are not returnable, including:
Opened cannabis flower, vapes, or edibles
Personalized or bundled promotions
Digital gift cards
Contact Us
If you have any questions about our returns and refund policy, email us at bubatzexpress@gmail.com. We’re here to help, and your satisfaction is our top priority.
Shop confidently at BubatzExpress, your trusted source for premium cannabis products across Europe.